Location: Remote
Employment Type: Full-Time / Depends on the client requirement
Client-Based Opportunity

Key Responsibilities:

• Provide L2 support for production systems, ensuring high availability and timely issue
  resolution.
• Monitor system performance and proactively address issues before they impact
  business operations.
• Analyze and troubleshoot incidents using Unix shell, logs, and SQL queries.
• Collaborate with development teams to deploy and validate application fixes and
  enhancements.
• Create and maintain runbooks, support documentation, and standard operating
  procedures.
• Participate in on-call rotation and incident response processes.
• Support CI/CD pipelines and contribute to DevOps automation efforts.
  Work closely with SRE teams to ensure system reliability and scalability.
• Interface with AI-Hub platforms and tools, supporting related services and
  integrations.

Required Skills & Experience:

• 6–8 years of experience in production support or related roles.
• Strong knowledge of Unix/Linux environment and shell scripting.
• Proficient in SQL for data investigation and issue resolution.
• Experience with DevOps tools such as Jenkins, Git, Docker, etc.
• Familiarity with SRE practices like monitoring, alerting, SLAs, and error budgets.
• Exposure to AI-Hub platforms or AI/ML-related workflows is a strong plus.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced and collaborative environment.

Preferred Qualifications:

• Experience with monitoring tools (e.g., Prometheus, Grafana, Splunk, ELK).
• Knowledge of cloud platforms (AWS, GCP, Azure) is a plus.
• Familiarity with ITIL processes and service management tools like Jira, ServiceNow.

Benefits:

• Competitive salary and performance-based incentives
• Health insurance and wellness programs
• Opportunities for learning and career advancement
• Flexible work arrangements (if applicable)

Note:This opening is for a client requirement, and not a direct position within our organization.