Last updated: 23 October 2026
01 About this policy
This policy explains what personal information Techrish collects, why we collect it, and how you can control it. It applies to our website techrish.com, our forms (including forms inside Facebook and Instagram ads), and our conversations with you by WhatsApp, phone and email.
"Techrish", "we" and "us" mean Techrish Solutions, a software and cloud services company founded in 2015. We serve businesses in India, the Gulf (including the UAE), Malaysia, Europe, the UK and North America.
This policy also covers TRIX, our AI agent, and its apps, including Trixloop, Trixio and Route, and the ads, forms and messages we run for them.
We handle personal information in line with the data protection laws that apply to us and to you, including India's Digital Personal Data Protection Act, 2023, the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), Malaysia's Personal Data Protection Act 2010 and, for people in the UK and the European Economic Area, the UK GDPR and the EU General Data Protection Regulation (GDPR).
02 Information we collect
Information you give us
- Contact details: your name, work email, phone or WhatsApp number, and company name, when you fill in a form on our website or in a Facebook or Instagram ad, message us on WhatsApp, email us, or book a call.
- Business details: your role, company size, where your website or app is hosted, your approximate monthly cloud spend, the website or app address you ask us to check, the platform it is built on, and the challenges you tell us about.
- Call notes: what you tell us during a call with our engineers, so we can prepare your report or quote.
Information we collect automatically
- Website use: pages visited, device and browser type, approximate location (country or city), and how you arrived on our site, collected through cookies and similar tools such as Google Analytics, Microsoft Clarity and the Meta Pixel.
- Ad interactions: when you respond to a Techrish ad on Facebook or Instagram, Meta shares the details you entered in the form with us, along with which ad you responded to.
We do not ask for passwords, payment card details, cloud bills, files or access to your systems to prepare a free check.
03 How we use your information
- To respond to your request, for example to prepare your free Cloud Health Check report or your PHP Security Check quote.
- To contact you about that request by WhatsApp, phone or email, including up to three short follow-up messages if we don't hear back.
- To book and hold calls with our engineers, and to send proposals you ask for.
- To improve our website, services and advertising, for example by measuring which ads lead to enquiries.
- To meet legal, accounting and security obligations.
We use your contact details for these purposes because you asked us to contact you, or because you gave consent when you submitted a form. You can withdraw consent at any time (see Your rights). We do not sell your personal information.
05 International transfers
Our team works from India, and our service providers may store data in other countries, including the United States. When we transfer your information across borders, we take steps to keep it protected as required by the laws that apply.
06 Website checks and technical information
When you ask us to check a website or app, we look only at what it shows publicly. We never scan or test your systems without your written permission, and any later access happens only under a signed agreement. Technical details you share are used only to prepare your check, report or quote. They are seen only by the engineers and team members working on your request, never used in marketing without your written permission, and deleted within 90 days unless you become a client.
07 How long we keep it
- Enquiries that don't become projects: up to 24 months after our last contact, then deleted.
- Technical notes from a free check: deleted within 90 days unless you become a client.
- Client records: for as long as we work together and as required afterwards by tax and accounting law.
08 Your rights
You can ask us to:
- show you the personal information we hold about you;
- correct or update it;
- delete it;
- stop contacting you, or withdraw your consent;
- explain how we use it, or raise a complaint.
To stop WhatsApp messages, reply STOP at any time. For anything else, contact us using the details below. We will reply within 30 days. If you are not satisfied with our answer, you can complain to the data protection authority in your country.
09 If you are in the UK or the European Economic Area
- Who is responsible: Techrish Solutions is the controller of your personal information. Our contact details are at the end of this policy.
- Our legal bases: your consent, when you submit a form and tick the consent box; our legitimate interest in answering business enquiries, following up on them and improving our services and advertising; taking steps you ask for before entering a contract, and performing a contract with you; and meeting our legal obligations.
- Extra rights: as well as the rights above, you can object to our use of your information based on legitimate interests, ask us to restrict how we use it, and ask for a copy in a portable format. Withdrawing consent does not affect anything we did before you withdrew it.
- Transfers: your information is handled from India and by service providers in other countries, including the United States. Where a country is not recognised as giving adequate protection, we use safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.
- Automated decisions: we do not make decisions about you by automated means alone that have legal or similarly significant effects.
- Complaints: you can complain to the UK Information Commissioner's Office (ico.org.uk) or to the data protection authority in your EU country.
10 Security
We protect personal information with access controls, encrypted connections and limited access on a need-to-know basis. No method of transmission or storage is completely secure, but we work to protect your information and will tell you and the relevant authorities about a breach where the law requires it.
12 Children
Our services are for businesses. We do not knowingly collect personal information from anyone under 18.
13 Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
14 Contact us
Grievance and privacy contact: Krishnaprasad KN
- Email: [email protected]
- Phone / WhatsApp: +91 98954 28585
- Address: Techrish Solutions, Door No: 33/373, Stellar Hub, Recca Valley Rd, Mavelipuram, Thrikkakara, Kakkanad, Kochi, Keralam 682030, India