What is meant by robotic process automation? Why is RPA important?

Robotic Process Automation


Robotic Process Automation (RPA) is a software technology that makes it easy to create, deploy, and manage software robots that emulate human actions that interact with digital systems and software. For example, like humans, software robots can understand what is displayed on a screen, execute the correct keystrokes, navigate systems, identify and extract data, and perform a variety of defined actions. But software robots can do this faster and more consistently than humans, without having to get up and stretch or take a coffee break.


Why RPA is important for process automation


  • Improve speed, quality, and productivity- RPA bots can be trained to perform non-intelligent, repetitive tasks faster and more accurately than humans.
  • Get more value from big data- Many organizations generate so much data that they cannot process it all. There are many ways to gain insights and increase efficiency from this data. RPA is ideal for analyzing large data sets, both structured and unstructured, and helping organizations make sense of the data they collect.
  • Free up employees for more valuable tasks- RPA offers the opportunity to free employees for more valuable tasks. Employees are moving away from tedious, repetitive work and into the jobs of the future, perhaps improving their skills to implement automation and AI to achieve better outcomes.
  • Become more adaptable to change- Recovering from the disruption caused by COVID-19 means organizations are becoming more nimble and agile in dealing with change. Resilience and adaptability are crucial for overcoming current and future challenges. RPA helps organizations speed processes and reduce costs, and it ensures organizations are prepared for disruption and change.
  • Raising the Bar On Productivity- People have their own ability to work. But robots, on the other hand, don’t have that level of ability. If intelligently designed, they can work every millisecond. And this provides any company with limitless opportunities to manage their business without having to worry about productivity.


Why is RPA the fastest-growing business software in the world?


RPA can help many different types of industries address their specific operational problems in new and impactful ways.

Executives in functional areas ranging from finance to customer service, marketing, human resources, and more are finding that RPA improves many processes, resulting in higher capacity, faster performance, and fewer errors in key processes.

From a CFO’s perspective, an investment in RPA technology offers a quick ROI and requires minimal upfront costs compared to other enterprise technologies.

IT leaders are finding that RPA can be implemented with little disruption. And since software robots can easily access and operate in legacy systems, RPA has become a key enabler of digital transformation. And modern RPA technology offers enterprise-ready, scalable platforms.

Employees find it easy to integrate robotic assistants into their workday and that RPA’s low-code approach allows them to become citizen developers who can create their own simple automation.


RPA in Medical Industry


The medical industry worldwide has always been an industry that constantly strives for improvement. Delivering the best healthcare to a broad segment of the population is a real challenge, both operationally and organizationally. There are numerous use cases in the medical industry, where patients and hospitals can benefit. For example:


  • Make appointments
  • Managing the delivery process, such as complaints and invoicing.
  • Optimizing regulatory compliance.


RPA in Insurance


Insurance is an industry that deals with large amounts of data and processes. With the help, RPA insurance providers can now merge front-end and back-end operations, also reducing costs and manual intervention. Professor Leslie Willcocks of the LSE said: “One insurer we studied had a particular process where it used to take two days to process 500 premium advisory notes. Now it takes 30 minutes.” Much of the processing was done by implementing RPA. Aside from front-end or back-end automation, there may be numerous other use cases, such as


  • Claims assessment and structuring
  • Legal compliance
  • Termination of policies
  • Issuance of new policies


RPA in Business Process Outsourcing


Business Process Outsourcing (BPO) always strives to increase productivity at minimal cost. Ultimately, by using RPA efficiently, BPOs can reduce many operational costs and use their people more effectively. Since robots can work around the clock, productivity can be increased significantly. In addition to automating repetitive work, the industry also has a lot of administrative work that is purely rules-based, and the same can be achieved with better security and auditing. Report Generation, data analysis are the other tasks that can also be done via RPA. Some other examples are :


  • Data entry and validation
  • Data extraction
  • mass email creation
  • Updating CRMs
  • Updating dashboards
  • Automated information sharing




Robotic procedure automation streamlines workflows, which makes companies extra profitable, flexible, and responsive. It also improves worker satisfaction, engagement, and productivity by removing mundane tasks from their workdays. RPA is noninvasive and may be unexpectedly carried out to boost virtual transformation. And it’s best for automating workflows that contain legacy structures that lack APIs, digital desktop infrastructures (VDIs), or database access.